Please list in the text space below the order that is relevant to you, with 1 being the lowest and 6 being the highest.
Of the various subjects covered, select from the below list from the least important (use 1 for the lowest) to the most important (use 6). Remember, you are not to list only the least and most important, but all of them with their respective number.Please rank the following in how relevant they were to you:Symptoms of bad serviceAttitude versus behaviorCost of bad serviceExcellent caregiver behaviorSix golden rulesExcellent caregiver processes
Of the various subjects covered, the most relevant to improve my own performace as a Caregiver are:Focus on my behaviour Focus on my processesSaying things rightBuying time to be with my patientsMaximum times Applying the Six Golden Rules
Additional classroom training that would benefit Healthpoint caregivers in their responsibilities to deliver excellent patient service, include:
My recommended improvements to the classroom stage of the patient experience program include: