Patient Service - the Art

Please list in the text space below the order that is relevant to you, with 1 being the lowest and 6 being the highest.

Of the various subjects covered, select from the below list from the least important (use 1 for the lowest) to the most important (use 6). Remember, you are not to list only the least and most important, but all of them with their respective number.

Please rank the following in how relevant they were to you:
Symptoms of bad service
Attitude versus behavior
Cost of bad service
Excellent caregiver behavior
Six golden rules
Excellent caregiver processes

Of the various subjects covered, the most relevant to improve my own performace as a Caregiver are:
Focus on my behaviour
Focus on my processes
Saying things right
Buying time to be with my patients
Maximum times
Applying the Six Golden Rules

Additional classroom training that would benefit Healthpoint caregivers in their responsibilities to deliver excellent patient service, include:

My recommended improvements to the classroom stage of the patient experience program include:

Overall, I think the subjects covered in this classroom stage of the patient experience program were:
Overall, I think the timing of content in module 1 in the course was:
Overall, I think the timing of the content in module 2 in the course was:
Overall, I think the support material provided to complete individual and group exercises was:
Overall, I think the competence of the facilitator(s) in assisting individuals and groups to reach the learning objectives was:
Overall, I think the facilities in which this classroom stage of the patient experience program was conducted was:
Overall, based on my experience of this classroom stage of the patient experience program, my likelihood to recommend this program to other caregivers, is: